FAQs

  • Holiday Orders 2019:

To guarantee delivery with standard shipping by Christmas this year, all orders MUST BE PLACED by 11:59 EST Wednesday, December 18, 2019. We will obviously make every effort to get any orders placed after this time fulfilled in a timely manner, but with USPS often being backlogged this time of year, we would definitely recommend that you purchase expedited shipping. (And even if you do, just realize that, again, we unfortunately cannot guarantee anything on all orders placed after the 18th.)

If all else fails, you can do what we usually do -- buy something online on Christmas Eve, and stick a print out of it under the tree.  :D

  • What is CIVVIESUPPLY?

CIVVIESUPPLY is four brothers, together with their band of brothers in arms, all working to serve and protect our great nation the best that we can. We make gear for patriots — civvies that you can wear while you're off duty to show the world the pride you have in the work you do when you're on duty.

  • Are you guys really four brothers? 

Yep! Two of us were born this way, and two of us got there by marriage, and three of us went to The Citadel, The Military College of South Carolina together, so you could say we're a pretty tight group! Daniel and Thomas are active duty Army, and Kane is active duty Air Force, while Franklin is in the Army National Guard in South Carolina. We're scattered all over the world from Fort Benning to Ramstein Air Base, so we don't get to get together too often, but we love it when we can. 

  • Why are the flags on your shirts "backwards"?

On every military uniform we wear a US Flag patch, but its oriented the opposite way you typically see the flag — in other words, it's "backwards." This is because the American Soldier always moves forward to battle to close with and destroy the enemy, so the flag streams out behind us as we carry her forward to victory.

  • What kind of shirts are these?
We made our shirts to be the last word in military-themed apparel. The shirts are super premium, with tailored sizing and luxurious, soft fabric. The designs are CIVVIESUPPLY Originals, and are hand-screenprinted with ultra high-end inks right here in Columbia, South Carolina. These shirts will last for years, and will become your favorite "go-to tees" that you look for every time you open your shirt drawer.
  • What are your shipping policies? 
We are proud to offer free standard shipping in the domestic United States for all orders over $50. This discount should automatically apply in your cart, but send us an email at info@civviesupply.com if you have any issues!
  • I got a shirt, but picked the wrong size. Can I return it? 

Of course! We're not happy unless you're happy. We do free returns and exchanges; you pay the return shipping on your end. Shoot us an email at info@civviesupply.com and we will take care of all the details. 

  • Some products I can add to my cart, but others say "pre-order." What's the pre-order option?

On many of our products, when we carry a product but it is temporarily out of stock, our store allows you to purchase the item as a preorder, just like any other product. So, if you don't see your preferred size/color in stock, don't worry! We are constantly producing new runs of our products here in our South Carolina workshop. Preorder now, and you will reserve your place in line for the next completed run. Preorders are typically shipped out within 3 weeks of ordering. 

  • Do y'all sell Gift Cards?

Yes! You can purchase a gift card for yourself, or gift one to someone else, through our online store. The gift cards are fulfilled digitally, and have no additional processing fees. You can find them under the "Accessories" menu tab.

  • When will my order arrive? 
We strive to fulfill every order the business day after it is placed. (Our business days are Monday-Friday, excluding national and postal holidays.) After that, it's up to the good ole mailman!
  • How can I get in touch with you guys?
If you've got any questions at all — from questions about orders and returns to questions about partnerships, future plans, and favorite watering holes — please get in touch with us! We would love to hear from you. Our email address is info@civviesupply.com, and we check it every business day.

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